Everything technology-related for Monscierge.
August is around the corner and summer is in full swing. Beat the heat in one of these amazing hotel pools. Sanctuary Swala, Tanzania – This infinity pool overlooks a watering hole frequented by the wildlife you may also encounter on your walking safari. Four Seasons Resort Hualalai Palm Grove Pool – This pool is carved out of natural lava rock and contains over 4,000 tropical fish. Playa Vik, José Ignacio – My favorite part of this extreme pool is the black granite tiles that light up into a fiberoptic map of the Southern Hemisphere’s night sky. Grand Wailea, A Waldorf Astoria Resort, Maui – This one is for the kids and includes 9 pools on 6 different levels and the Fishpipe – a unique new ride that is the equivalent of a mile long water slide. Amangani – Located in Jackson, Wyoming, with gorgeous mountain views in any weather.
The Monscierge team has been thrilled to work with John Edwards and Red Lion Hotels to assist in rolling out new technology offerings for staff and guests. The latest Hello Rewards app, integrated with the PMS, includes new check in/check out and digital room key features as well as managing loyalty accounts and redeeming rewards. The fully integrated Connect products provide a multitude of opportunities to enhance the guest experience through greater personalization of service, efficient management of tasks, and fewer inconveniences for guests. Apple TV plays a big role for the in-room guest experience. Hotel RL guests can now access DirectTV, device management and user security, as well as content from the Hotel RL Living Stage highlighting local talent.
Our team has been busy gearing up for HITEC Toronto, taking place June 26-29, 2017. We are excited to bring along the latest versions of our legacy products as well as a few new surprises. Since last year, data security and content streaming have become a big focus in the industry. Partnering with Jamf to bring an enterprise solution to Apple TV, we can meet safety and security concerns and bring content streaming to the guest experience. Also new this year, our entire product suite including Apple TV, beacons, and a multitude of mobile options will be available for the hotel technology experience tour at the Fairmont Royal York. Space is extremely limited so email info@monscierge.com to book this tour. Come visit us at booth #1641 to experience the latest enhancements to the mobile guest journey. Pick up a copy of our current market research while you’re there, as well as information about Apple’s latest financing program for enterprise. See you there!
Mobility has an ever-increasing role in the travel industry and today’s travelers are relying more and more on their phones through each phase of their journey. A recent Monscierge survey showed that 56% of hotel guests prefer to make requests using text messages, taking the number one spot in communication preferences. SMS is being used in hotels to plan the stay, announce arrival, contact the valet, order room service, and more. Key motivators for this technology are efficiency and personalization. Mobile technology can eliminate lines for check in and check out, prioritize and provide ETAs on room service and housekeeping requests, and even let guests in the door with room keys. Personalization is a serious driver of loyalty. This same survey found that 94% of travelers are more likely to chose the same hotel again if they use technology to personalize their stay. This can be achieved by using beacons to greet guests by name, allowing them to have their favorite snacks available when they arrive, or simply breaking down barriers to make communication with hotel staff easier than it has ever been. Check out this case study with Hyatt Regency Bellevue to learn more about text communication and its …
Increasing technology use by travelers to interact with brands means that the guest experience, formerly taking place almost entirely within the bounds of a hotel property, now extends to almost anywhere in the world. Whether it be research via tablet, mobile check-in, virtual concierge, or SMS chats with staff, maintaining a seamless guest experience across any channel is a serious challenge for hoteliers. One of the best features to come out of hotel mobile technology is instant translation. This means that travelers or staff from anywhere in the world can communicate with each other clearly and quickly. This has tremendous potential within the industry. Let’s take a look at 12 things that happen when you’re using your staff-facing app to remove the language barrier. Staff and guests feel more comfortable No more searching for the one staff member who speaks the one language Food service becomes safer – “Je suis allergique à l’arachide” is French for “I have a peanut allergy.” Assigned tasks become more clear and precision increases across all departments Work gets done faster due to interdepartmental communication Crucial emergency messaging reaches more people Safety improves with more accurate communication Guests feel comfortable asking for what they need …