Everything technology-related for Monscierge.
Working in Oklahoma City over the last few years has been an exciting and ever-changing experience. While Oklahoma is known for oil and cattle, the technology community is cutting-edge and very present. Thunder Plains is a web and mobile developer conference focused on JavaScript and related technologies. Located at the Devon Boathouse in Downtown Oklahoma City, this sold-out event covers two days and features various speakers such as Steve Kinney of Turing School and Luke Crouch, web developer for Mozilla. Talks include Women in Tech, Continuous Security, Civic Coding, and much more. This event is hosted by Techlahoma, an Oklahoma grassroots technology non-profit aimed at fostering a diverse, inclusive, and active tech community. Several of the Monscierge team members are in attendance, and they were excited to build an app for the conference this year.
Sad fact, leadership roles don’t always get filled by leaders. Do you exhibit these qualities? 1. Kick up, kiss down. How much time do you spend chatting it up with your fellow managers? Allot that time working with and for your team. They’re the ones that do the work you need done. Show them how important they are. Drive their passion. Believe it or not, not everyone is just out for a paycheck. Some people actually want to contribute to a team and feel like their work matters. Kick up for those people. 2. Inspire, don’t threaten. This should go without saying, but people work better when they don’t worry they might not have a job at the end of the day. At best, it’s slightly distracting. Make them work hard and efficiently by inspiring them. Threats communicate a lack of confidence, which will inhibit your team’s overall performances. Show them they play a vital role and that you trust them to play that role well. 3. You are the example. If you’re a parent, you know how it is to be watched and imitated constantly. Your team members look to you as an example of what they should do. …
I had an interaction with a staff member at a local business yesterday that involved me wanting to pay for something and her not knowing how to charge me. Instead of getting an answer, she shrugged her shoulders and looked to me for the answer. Not having any inside knowledge, I did not have the answer, so the purchase was not made. This is exactly why one of our core principles at Monscierge is that it be easy to do business with us. With that in mind, I went back to a pep talk from one of my first bosses. I had the privilege of working directly for owners in my first three jobs which gave me access to leaders who had a 100& stake in the business’ success. They understood how much of that responsibility rested in their staff and the tools they provided to us. This particular boss was a passionate speaker and fantastic motivator, and I often revisit his insights. It is from him that I learned these five things to say instead of “I don’t know.” Let me find out – this is to be used every time in place of “I don’t know” There is …
[nextpage title=”1. Loyalty Program” ] 1. Offer a loyalty program reward at sign-up. A good one. Let’s say you offer a standard 7th night free. Make it a 4th night free for signing up. Then when they book that, they get 800 points. Downloading your mobile app earns them 1000 points. Replying to your welcome text is 2000 points. You get it. People like points. [/nextpage] [nextpage title=”2. Snap!” ] 2. Snap! If you’re not all over social media, you’re missing out. What better way to show guests how beautiful your property is or how fun your events are than with image-centric SnapChat and Instagram? I can guarantee someone on your team is all too eager to run these for you. Bonus: It gives angry guests a place to vent frustrations instead of TripAdvisor. [/nextpage] [nextpage title=”3. Videos” ] 3. Videos A new study from Cisco predicts that by 2019, video content will account for an astonishing 80% of the world’s total internet traffic. So make sure you provide video tours of your property, but also include culture videos. Show your staff as personable, and if you can swing it- include your guests. Especially if you target families. Show kids …
Over the last few weeks, we have discussed using technology to make the guest experience more comfortable and more personal as well as to generate loyalty. As commoditization becomes an increasing concern for the industry, hospitality leaders are looking for technology that increases brand awareness and loyalty, directly influences and enhances the guest experience, and creates a stand-out impression. Did you know that your hotel’s app can help win the war on commoditization? Here are four major ways it can d0 that: Your app can put trusted local recommendations at the fingertips of your guests. Your own concierge recommendations, available at the push of a button, go a long way to owning the entire guest journey and help ensure that your guests have a great stay on and off your property. Apps offer another channel of communication with guests, especially in the area of requests. Along with branding and personalized services, this can greatly influence loyalty. App usage analytics help hoteliers keep track of guest satisfaction in real time, and make adjustments as needed much earlier than was possible only a few years ago. And finally, mobile apps have a direct positive impact on search results. For an industry already …