Monscierge Blog

Time to Tackle Tax Incentives

Maybe you’ve thought about upgrading. Wouldn’t it be nice to modernize your property? If you’re in the United States, section 179 is built just for you. Section 179 is an IRS tax code that lets businesses write off specific hardware and software. Monscierge products, like our Apple TV for Hospitality in-room TV solution, are fully compatible with these incentives. It’s an easy way to get the solution into your property, and we can show you how it works. Want to learn more? Visit our Tax Incentive Page


What Hotels Forget About the Guest Experience

Recently, we found a hotel that told us, “we don’t do hospitality.” Were they trying to create a spin on guest expectations? Was it a casual lead-in to a bolder claim like “we are hospitality”? Nope, it was a solid and straightforward answer. They didn’t care about hospitality. For some, hospitality doesn’t come naturally, it’s a purely business transaction. For others, it’s a way of life. It’s not to say that business isn’t involved; you have to keep the lights on after all. What many properties forget about the guest experience is it’s a two-way street. Every guest interaction creates a butterfly effect that can directly change the property. A single bad review can lower a rating, leading to a lower search ranking, which leads to decreased bookings. Hospitality is truly about making a guest feel welcome. It’s connecting early on, answering questions promptly, ascertaining what type of stay the guest wants, and ensuring they have a positive stay. Today looks much different than even two years ago. Costs are up, labor is often a challenge, and overall, travel has seen incredible ups and downs over the past year. Understanding your business and expenses is necessary, but it’s not everything


Your Own Connected Room

It’s time for your own connected room. As the award-winning best in-room TV solution for 2020 and 2021, Monscierge offers the industry-leading personalized in-room experience. Monscierge’s Apple TV for Hospitality provides a complete guest experience that helps elevate your property. Reduce Your Costs Reduce or even cut your recurring monthly satellite or cable — plus no need for commercial TVs. Maximize Staffing Reduces the time your staff needs to answer guest questions, handle on-site content, and manage technology. Simple Installation Simple installation and configuration. Typically, up and running within hours. Support Our team is available for any questions or support. Monscierge’s Apple TV for Hospitality was awarded 2020 and 2021 Best In-Room Hospitality TV Solution. Supported by customer success service and support to ensure your property is always amazing. Our platform includes: Hotel Info Showcase photos and descriptions of property services and amenities. Recommendations Curated local restaurants and activities. Events Highlight on or off-site events. Great for weddings and corporate events. Channel Guide Delivers program descriptions, schedules & simple channel tuning. Streaming Provides streaming access to Netflix, YouTube, Disney+, Pandora, and more. Fitness and Gaming on Demand On-demand, in-room workout, and games. Real-Time Content Management Manage your content from the


FOMO is Real

FOMO is real. Your property is under review every day. So it’s part of the job to maintain consistently high standards. The minute you lose focus on the guest experience, it’s the minute someone looks at another property. The marketplace is crowded. Whether you’re a hotel or a vacation rental, you’ve got some tough competition with few exceptions. How do you cut through the noise? How do you differentiate yourself? When properties highlight their technology amongst their amenities, they are instantly seen as more progressive and likely modern. With the enhanced listing, they’re able to increase their bookings, which translates into increased revenue. But technology is only valuable if it’s doing something like providing in-room hospitality TV, digital signage, or offering communication with your guests. Technology should always enhance the guest experience and align with excellent customer service. The question remains, how are you differentiating your property? Are you missing out on guests because you don’t have what your competitor does?


In-Room Health and Gaming

An often overlooked feature of Monscierge’s in-room hospitality TV is the ability to provide additional “comfort technology” to guests. Monscierge not only provides hospitality apps and television, but we also provide access to gaming and health. With guests spending up to 12 hours in their room, there’s no better opportunity to connect. With on-site closures of gyms and other activities, there’s a need to accommodate mental and physical health. Guests can access top-tier games, whether using the standard remote or connecting an Xbox or Playstation controller. The latest action, adventure, or family-friendly games are available to play immediately. Health is critical. Offer in-room exercise, yoga, or meditation via pre-installed apps. These apps help guests with easy-to-do activities they can do right in the room with little or no equipment. The best part is anyone with our in-room hospitality TV solution already has access. But for anyone who doesn’t and is still looking for ways to differentiate their property and provide a better guest experience, it’s yet another reason to choose Monscierge.