Monscierge Blog

What Makes Great Apple TV Branding?

Apple TV for Hospitality enables properties to brand the in-room experience. Colors and brilliant imagery can highlight your property and help reinforce your brand with guests. The following is a helpful overview of what makes excellent Apple TV branding. The Apps Monscierge provides five individually brandable Apple TV for Hospitality apps. The web management tool, Experience Engine manages the app content. The standard apps include Property Features, Recommendations, Requests, Events, and Watch TV. Based on your unique configuration, you may not utilize all the apps. Top Shelf The top shelf uses a static image when your app is in the primary dock and focused. Two images are required, one at 1x and the other at 2x resolution. The first image should be 2320 x 720 pixels, and the second should be 4640 x 1440 pixels. What Makes a Great Top Shelf Image? Horizontal photos with crisp details and areas of focus that work within a rectangle are best. As one of the first screens, a guest will see this area highlight what makes your brand unique. Using a photo of the property or photogenic common areas is often a great strategy. A solid or textured background color and logo or


Upgrade Your Events

65% of properties include space for weddings or other types of events. Whether you’re hosting a wedding, conference, or other meetings, the Monscierge platform can highlight your property’s events. Apple TV for Hospitality, Digital Signage, Connect Messaging, and even our Digital Directory help shore up the end-to-end guest experience. Showcase on-site events and provide exact times, locations, and other pertinent information. Events can change. Why not keep your guests updated and help save valuable time and energy by providing a single source of data that can instantly update everywhere at once? Your guests will love it. It’s time to take control and upgrade your events.


How We Make Things Easy – Part II

One of our four guiding principles is that we’re “easy to do business with.” No doubt you’ve encountered companies that seemingly make things a challenge. How does Monscierge make it easy? We see the connection between our guiding principles – easy to use, easy to scale, easy to do business with, and affordable for everyone. In 2019, we shifted everything online. Previously, clients would send us checks, and we often dealt with paper contracts. We realized we weren’t keeping with our principle and moved to an online portal with a checkout engine. A customer can signup on our website in less than two minutes. They can also enjoy new options like bill splitting or financing as a way to save upfront cash. Our customers told us they’re ready for a better experience but wanted to conserve on upfront payments. Onboarding and automation are critical drivers for helping to jump-start the experience. Customers have 24/7 access to our knowledge base and can also reach out to our support team if they need extra insight. Lastly, we’re accessible. One of the many glowing remarks we receive is our fundamental accessibility and responsiveness to questions. Whether it’s a simple question or something more


Are You On the Road to Growth?

Are You On the Road to Growth? We’ve put together a new handy guide that illustrates the 2021 best practices for hospitality technology. It’s how to increase guests and revenue per guest at your property. The free guide illustrates the simple steps and tools that can almost immediately impact guest satisfaction.


Heading Off Negative Reviews

73% of guests will leave a review, but 88% use reviews to make their decisions. One bad review can affect your overall rating for months, which affects your overall ranking, bookings, and ultimately your pocketbook. The difference between 4.2 and 4.1 is whether a room gets booked or not. The reality is that rarely are great experiences highlighted. More often, it’s the negative experiences that get highlighted. Most people don’t like conflict or voicing negativity. The Monscierge platform heads off bad reviews by opening dialog early. Early on, a study called out that Monscierge offers technology for introverts. While semi-accurate, we provide tools for anyone who wants to change their experience. Guests can ask questions, voice frustrations, concerns, and enjoy a better stay. Properties can provide answers, service recovery, and count on a better positive experience by their guests. Monscierge provides a single platform that lets properties communicate with their guests and provide valuable information that helps drive higher value. Our in-room hospitality TV, SMS messaging, and digital signage systems are just a few of the ways we help you keep your ratings and increase occupancy.