Leadership in hospitality.
As the travel industry continues to evolve, boutique hotels are becoming an increasingly popular choice for travelers seeking unique and personalized experiences. Here are some of the latest travel trends shaping boutique hotels’ future. Sustainable Tourism Sustainability is at the forefront of travelers’ minds, and boutique hotels are rising to the challenge by incorporating environmentally-friendly practices into their operations. This can mean anything from using renewable energy sources to supporting local communities. Boutique hotels also embrace locally-sourced materials, like recycled paper for guest information and locally-grown produce in their restaurants, which not only helps reduce their impact on the environment but also offers guests a unique and meaningful experience. Personalization is Key Personalization has become a significant buzzword in travel, and boutique hotels are perfectly positioned to offer customized experiences to their guests. From customized menus and room arrangements to personalized activities and excursions, boutique hotels offer travelers a more immersive and memorable experience than larger chain hotels. Health and Wellness is a Priority More and more travelers are looking for experiences that promote health and wellness, and boutique hotels are stepping up to the plate. From yoga classes and meditation rooms to spas and healthy dining options, boutique hotels …
FOMO is real. Your property is under review every day. So it’s part of the job to maintain consistently high standards. The minute you lose focus on the guest experience, it’s the minute someone looks at another property. The marketplace is crowded. Whether you’re a hotel or a vacation rental, you’ve got some tough competition with few exceptions. How do you cut through the noise? How do you differentiate yourself? When properties highlight their technology amongst their amenities, they are instantly seen as more progressive and likely modern. With the enhanced listing, they’re able to increase their bookings, which translates into increased revenue. But technology is only valuable if it’s doing something like providing in-room hospitality TV, digital signage, or offering communication with your guests. Technology should always enhance the guest experience and align with excellent customer service. The question remains, how are you differentiating your property? Are you missing out on guests because you don’t have what your competitor does?
Are You On the Road to Growth? We’ve put together a new handy guide that illustrates the 2021 best practices for hospitality technology. It’s how to increase guests and revenue per guest at your property. The free guide illustrates the simple steps and tools that can almost immediately impact guest satisfaction.
Q2 just wrapped up. Monscierge just had another record-breaking quarter. With the quarter ending mid-week ahead of a holiday, there’s not much time to celebrate, but it’s great news across the entire company. Better yet, it’s a positive sign for the industry and hotels and vacation rental hosts around the world. Many of our clients are busier than they’ve ever been. Leveraging our tools like messaging and hospitality TV has allowed them to communicate in ways they previously thought were out of reach. With the close of Q2, we’re now focused on Q3 and beyond. We just wrapped up much of our roadmap planning for 2022, and the plan looks great. Seeing the progression of our platform and the continued enhancements is a testament to the company’s sales, engineering, customer success, and marketing teams. Over the next few months, we’ll share upcoming features and functionality to highlight where we’re going and how we’re getting there. Evolving the guest experience and solving the problems for hotels and vacation rentals is at the core of everything we’re doing. We want to thank all of the customers we’ve brought on. Your support and feedback are invaluable. We’d also like to invite anyone considering …
One of the more interesting concepts that we pride ourselves on is the lack of chauffeur knowledge. If you’re not familiar, it comes from a story in 1918. Max Planck went on a tour across Germany after receiving the Nobel Prize for Physics. Over time, his chauffeur grew to know his speech by heart, and in the interest of variety, he suggested the professor and he switch places one night. After the lecture, a professor stood up and asked a question; the driver replied, “Never would I have thought that someone from such an advanced city as Munich would ask such a simple question! My chauffeur will answer it.” There are two types of knowledge. The first is real knowledge—teams like those at Monscierge who have spent thousands of hours understanding and studying industries and topics. The second type is chauffeur knowledge – knowledge from people who can put on a show. It’s only surface knowledge without tried and true experience and only in it for the moment. Hospitality is a challenging space. It requires empathy and data. The number of studies, surveys, and tests that we’ve done is dizzying and speaks to what makes Monscierge stand out from others. …