We like to talk about features and functionality in our platform and the industry.
Our team has been busy gearing up for HITEC Toronto, taking place June 26-29, 2017. We are excited to bring along the latest versions of our legacy products as well as a few new surprises. Since last year, data security and content streaming have become a big focus in the industry. Partnering with Jamf to bring an enterprise solution to Apple TV, we can meet safety and security concerns and bring content streaming to the guest experience. Also new this year, our entire product suite including Apple TV, beacons, and a multitude of mobile options will be available for the hotel technology experience tour at the Fairmont Royal York. Space is extremely limited so email info@monscierge.com to book this tour. Come visit us at booth #1641 to experience the latest enhancements to the mobile guest journey. Pick up a copy of our current market research while you’re there, as well as information about Apple’s latest financing program for enterprise. See you there!
If you’re attending HITEC North America in Toronto this June, you will be hearing many discussions surrounding plausible technology architecture and integrations that allow guests to safely access their own content, yet give the hotel peace of mind with guests’ security and personal data. This new consideration of guest entertainment in hospitality makes a lot of sense as more and more people choose streaming over traditional television services. For hotels, providing the means to do this leads to better personalization of the guest experience and hosts of branding opportunities. As with any new technology, there are a number of financial and security factors that must be considered. The needs of the guest must come first, and security plays a big role here. Logging out or removing consumer information from devices is one of the biggest hurdles in scaling this technology in hotels. To protect our hospitality clients and their guests, Monscierge has partnered with Jamf, the leader in Apple device management, to deliver an enterprise solution for Apple TV. By pairing our Apple TV application with Jamf Pro, the hotel can confirm that personal data is not accessible from the in-room devices upon check-out. As the hospitality partner for Apple’s …
Increasing technology use by travelers to interact with brands means that the guest experience, formerly taking place almost entirely within the bounds of a hotel property, now extends to almost anywhere in the world. Whether it be research via tablet, mobile check-in, virtual concierge, or SMS chats with staff, maintaining a seamless guest experience across any channel is a serious challenge for hoteliers. One of the best features to come out of hotel mobile technology is instant translation. This means that travelers or staff from anywhere in the world can communicate with each other clearly and quickly. This has tremendous potential within the industry. Let’s take a look at 12 things that happen when you’re using your staff-facing app to remove the language barrier. Staff and guests feel more comfortable No more searching for the one staff member who speaks the one language Food service becomes safer – “Je suis allergique à l’arachide” is French for “I have a peanut allergy.” Assigned tasks become more clear and precision increases across all departments Work gets done faster due to interdepartmental communication Crucial emergency messaging reaches more people Safety improves with more accurate communication Guests feel comfortable asking for what they need …
Over the recent past, the healthcare industry has begun looking to hospitality for insights into better patient care. After all, who better than the hotel industry to lead the way in making people feel more comfortable in unfamiliar surroundings? Technology plays a major role in measuring and reporting patient satisfaction, proving means for healthcare leaders to ensure the best care patients as well as their families. This is important for the wellbeing of those under care as well as Medicare reimbursement Our client, Mercy Hospital in Oklahoma City, has successfully used the Monscierge Connect app as an excellent way to provide high-quality care for patients and their families. This app provides menus for patients as well as direct links to patient health portals and valet services. Additionally, family members can access local information such as nearby places to eat, hotels, and maps to help them become acquainted with what is often a new town. Over the coming weeks we will be talking more about using technology to bring hospitality to healthcare. To see this in action, check out Mercy Hospital OKC’s app in the App Store.
Hotels are getting into the Snapchat game and it has a lot of potential for location-based branded marketing. Geofilters, which consist of a graphic overlay for “snaps”, are a fun way to test the Snapchat waters. They are highly localized, which means they show up in the app based on a location that you set, and your cost depends on the area you choose and the times you set to have it available. Geofilters are very easy to create, and with a few tips can provide an engaging way to increase brand awareness and get guests and even staff members involved with your digital marketing. Some of the best geofilters contain small amounts of text or images that describe the location, working like a stylish label for the photo. In order to get people engaged, it is important not to overdo the marketing messages. Instead, consider what would draw people into your location and play off of that. Maybe it’s a historic site, a local delicacy, or beautiful artwork. You can also get more specific by creating geofilters for weddings or events at your property, local festivals, or even promoting your current charitable causes. No matter what your chosen focus, …