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Hotel TV doesn’t have to be hotel TV. The in-room strategy for 2022 has evolved. HBO doesn’t count as an in-room perk anymore. What if a system existed that provided access to the big game but also could help reduce front desk questions and help you make money? Our hotel TV solution Apple TV for Hospitality is your answer. You probably already have cable. We work with many existing cable companies to add extra value to legacy services. Or want to cut cable? We can help you replace legacy entertainment with modern solutions that drive on-site streaming, information, and guest messaging. Whether you’re ready to cut the cord or augment your existing services, Monscierge makes it easy to upgrade to the new modern TV solution that guests are looking for and hotels love. Share and engage with guests from afar using messaging and information sharing, plus multiple options to generate revenue.
We’re easy to work with and scalable for any size property. We take those two tenets very seriously; we’re bound and determined not to be a hassle. On average, when a new subscriber joins the Monscierge family, they can receive their shipment in as little as 72 hours. What most customers don’t know is the work that’s done automatically behind the scenes. The automatic setup of configuration and settings helps speed up the ability to access and add the customers’ property details. These settings set the stage to quickly and easily install everything when customers receive their package. But what happens when the package is delivered? With a solution like Apple TV for Hospitality, most customers can fully self-install in just a few hours. One of our recent properties installed 36 rooms in just a little over 2.5 hours by one person. Out of the box, the Apple TV is pre-configured with Monscierge software and applications. Using the Hospitality TV Manager app (available for iOS or Android), the customer scans the packaging serial number and assigns the TV to a specific room number. Since Monscierge offers both standard and secure mounting options, the next step is to install it on …
Today’s visitors demand connectivity. Whether it’s the family in town for vacation or a business traveler just passing through, the proliferation of mobile devices necessitates a strong wifi connection. First, as a background, most small to mid-size hotels utilize a single connection into the hotel distributed across the guests. A 150 Mbps connection divided by 100 rooms is 1.5 Mbps. Add internal staff use, degradation from wifi splitters and distance, and the overall connection speed drops even more. But hotel wifi doesn’t need to be bad. Complimentary versus premium wifi is still a contentious issue, with most complimentary services offer between 3-8 Mbps download speed. Premium offerings range from 10-30 Mbps but typically at the cost of $15.00 per day. While it’s potentially significant extra revenue for the property, it does nothing for the guest experience. Connecting premium services as a freebie for loyalty members or direct bookings is one potential workaround. With price drops in fiber and the growing adoption of satellite Internet, connection speeds no longer are hampered by the lack of infrastructure seen in the early 2000s. The gold standard is that every guest should have a consistent minimum of 5-7 Mbps connection speed to their devices, …
FOMO is real. Your property is under review every day. So it’s part of the job to maintain consistently high standards. The minute you lose focus on the guest experience, it’s the minute someone looks at another property. The marketplace is crowded. Whether you’re a hotel or a vacation rental, you’ve got some tough competition with few exceptions. How do you cut through the noise? How do you differentiate yourself? When properties highlight their technology amongst their amenities, they are instantly seen as more progressive and likely modern. With the enhanced listing, they’re able to increase their bookings, which translates into increased revenue. But technology is only valuable if it’s doing something like providing in-room hospitality TV, digital signage, or offering communication with your guests. Technology should always enhance the guest experience and align with excellent customer service. The question remains, how are you differentiating your property? Are you missing out on guests because you don’t have what your competitor does?
An often overlooked feature of Monscierge’s in-room hospitality TV is the ability to provide additional “comfort technology” to guests. Monscierge not only provides hospitality apps and television, but we also provide access to gaming and health. With guests spending up to 12 hours in their room, there’s no better opportunity to connect. With on-site closures of gyms and other activities, there’s a need to accommodate mental and physical health. Guests can access top-tier games, whether using the standard remote or connecting an Xbox or Playstation controller. The latest action, adventure, or family-friendly games are available to play immediately. Health is critical. Offer in-room exercise, yoga, or meditation via pre-installed apps. These apps help guests with easy-to-do activities they can do right in the room with little or no equipment. The best part is anyone with our in-room hospitality TV solution already has access. But for anyone who doesn’t and is still looking for ways to differentiate their property and provide a better guest experience, it’s yet another reason to choose Monscierge.