An overview of hotel information from Monscierge.
Hotels are in the business of providing guests with comfortable accommodations and memorable experiences. However, with the rise of online booking and competition from vacation rental companies, hotels need to go above and beyond to ensure guest satisfaction. One way to do this is by offering on-site experiences that guests can’t find anywhere else. One way to improve guest satisfaction through on-site experiences is by offering unique dining options. Instead of just providing a basic restaurant, hotels can offer various dining experiences such as farm-to-table meals, cooking classes, or even a rooftop bar with a great view. This not only allows guests to have a one-of-a-kind dining experience but also allows them to create memories that they will remember long after they check out of the hotel. Another way to improve guest satisfaction is by providing unique recreational activities to the hotel. This can include a rooftop pool, a spa, or a gym. Providing guests with access to these types of amenities will not only make them feel more at home and give them more reasons to stay on the property and spend their money. A well-informed and helpful concierge can make guests’ stay much more enjoyable and help them …
What if there was a way you could offer add-ons that simplified life for your guests? With new Stay Enhancement and Store apps, you can make curated experiences or products instantly available for your guests. Whether you have an online store or an on-site shopping experience, Monscierge’s Apple TV for Hospitality provides an easy and immediate way for guests to see products and make purchases that can even be shipped home. A recent customer launched their new Monscierge in-room experience and added the shopping app to their configuration. By enabling guests to ship local products back home, they were able to spend more money and no longer have the burden of needing to pack additional items in their luggage. And it took the property owner less than 45 minutes to set up their local products within our web-based management system. In the words of Michael Scott, it’s a win-win-win. The Monscierge platform is all about the guest experience. We’ve engineered the platform to help address the needs of individual hoteliers and offer playbooks on best practices and ways to remain in front of your guests and stay true to your brand.
Events can be big business. Whether your property hosts weddings, corporate events, or basic meetings, you undoubtedly take your event space seriously. But what if you could do more with your events? Monscierge offers multiple award-winning digital signage tools to help handle your events. Our platform enables hoteliers to create and manage events within the Monscierge Experience Engine web system or integrate with your existing event system. Each event includes full details like name, description, location, and media such as photos. Interactive Touchscreen Digital Signage Events can be made front and center allowing hotels to highlight meetings and events. Our interactive Lobby signage lets you showcase events alongside advertising, hotel information, and weather and flight information. Our signage platform runs on touchscreen devices that range from 32″, 42″, and up as high as 80″. Most typically choose the 42″ or 55″ screen size. Digital Readerboard Readerboard highlights meetings and rotates optional advertising. Many of our clients use it to display promotions for on-site amenities or nearby restaurants or other partnership establishments. It’s a perfect combination of insight and advertising. Event Signage Displayed outside of meeting spaces, Monscierge’s Event Signage displays room names and meeting information. Apple TV Events As standard …
Over the past five years, online food ordering and delivery growth have increased by over 20%. Whether guests are ordering food from popular vendors like UberEats, DoorDash, Deliveroo, or heading out, is food and beverage eating your lunch? We can help you fight back. Monscierge helps increase your F&B and keeps your guest’s money on-site. One of the critical points of our platform is to help provide that additional upsell and revenue point that you can offer. One of the challenges most hoteliers face is simply information dissemination. With guest communication available through Monscierge’s hotel guest texting platform, digital signage, or in-room hospitality TV, it’s easy to show guests what and how to get it. Whether it’s a unique offering like a kids pack, a whiskey tasting, or in-room dining, presenting these options has never been easier. What’s best is that the packages and other opportunities are unique to your property. Every package or item is special to your property and tailored to your specific brand. Our platform pays for itself within 12 months and adds thousands of dollars to your revenue. We can show you how to do it.
You know it better than most. You live and die by your star rating. The average traveler makes booking decisions based on as little as a 0.1 difference in scoring. Whether it’s your score on a travel booking site like Expedia or your hotel rating, how are you keeping up with changing star ratings? The tiny details matter. New requirements for technology and guest experience mean the difference in whole star ratings. And the 0.1 difference as mentioned above may mean the difference in a 4.6 versus a 4.7 rating. When 63% of travelers make a booking selection based on this slim margin, it will directly impact your revenue. When hotels present their technology to guests, it’s a true benefit. We’ve seen a 13% lift in hotels that specifically list their technology, like Monscierge’s Apple TV for Hospitality. Hotels that showcase this alongside their well-crafted properties are viewed as innovators who will provide travelers with a modern experience. Travel has returned. Business, pleasure, and now a growing contingent of those working remote dominate bookings. Monscierge helps you keep up with your star ratings and even increase them. Whether supplying hotel guest communication, lobby signage, or the best streaming and casting …