General news and updates from Monscierge.
California is re-opening on June 15. Everyday activities can resume, and businesses can re-open with “common-sense risk reduction measures.” With the recent announcement, how will travel be impacted? Is travel already being booked, or will there be a slow burn? Prospective travelers wildly vary in their opinions not only in the United States but also worldwide. While some travelers throw caution to the wind, many have announced a wait-and-see approach, opting instead for nearby socially distanced staycations. The next few months will be critical. Businesses will be able to re-open and decide how to handle the re-emerging world fully. Bookings will surely increase over the next few months to fulfill the pent-up demand for proper holidays. California was one the hardest hit and enacted strict measures to try and quell infections. Their signal of fully re-opening is a sign that many states will likely follow similar strategies. Several months ago, the UK announced a roadmap to re-opening that would see travel allowed starting May 17. Fully re-opening businesses must now figure out their new normal. How are you communicating? What’s your differentiator? Will video remain a centerpiece of technology? Will a contactless guest experience be the way forward? During the …
Vaccination efforts are underway worldwide. As larger numbers of the population are vaccinated, travel will pickup. Hotels and other locations renting rooms will need to establish protocols for whether they require vaccination IDs and what constitutes a valid ID. It’s a process that will be a challenge. With a mish-mash of requirements establishing a single standard will be difficult. During the early phase of the pandemic, a few countries discussed the idea of an “immunity passport” for people who had recovered. Public and scientific opinion diverged, and the idea was all but abandoned. In the time since, several organizations, including WHO, worked on developing vaccination tracking systems. Even as late as January 15, during a January 15 meeting of the WHO’s Emergency Committee on COVID-19 did not recommend requiring proof of vaccination or immunity for international travel. Several countries like Denmark, India, and Israel are developing systems to issue special passports that indicate vaccination status. Others require negative tests before boarding a plane. Vaccination is not a guarantee of safety. But it’s encouraging to see worldwide wins due to immunization, distancing, and other safety precautions. But the question remains. As vaccines become widely available, will you require proof before a …
We’re excited to announce that Monscierge has ranked #1 overall on Hotel Tech Report’s Global Best Hospitality TV Solution list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users. With over 1,760 software companies on Hotel Tech Report, Monscierge is honored to be recognized in the competitive Best Hospitality TV Solution category for 2021. “Our recognition from Hotel Tech Report showcases how Monscierge stands behind our products and empowers our customers and guests around the world,” said Marcus Robinson, CEO, Monscierge. Elena Cormio, VP, Customer Experience followed “We are grateful to all our Customers for their candid feedback, as it allows us to continuously improve on our product line and deliver successful solutions.” The lists are based on data from over 10,000 verified customer reviews during the HotelTechAwards period. These reviews were written and published between September 1, 2020, thru December 15, 2020, with participation from every major hotel brand and thousands of independents. “This isn’t a subjective list based on a few peoples’ opinions,” …
We’re excited to announce that Monscierge has ranked #1 overall on Hotel Tech Report’s Global Best Best Digital Signage Solution list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users. With over 1,760 software companies on Hotel Tech Report, Monscierge is honored to be recognized in the competitive Best Best Digital Signage Solution category for 2021. “Our recognition from Hotel Tech Report showcases how Monscierge stands behind our products and empowers our customers and guests around the world,” said Marcus Robinson, CEO, Monscierge. Elena Cormio, VP, Customer Experience followed “We are grateful to all our Customers for their candid feedback, as it allows us to continuously improve on our product line and deliver successful solutions.” The lists are based on data from over 10,000 verified customer reviews during the HotelTechAwards period. These reviews were written and published between September 1, 2020, thru December 15, 2020, with participation from every major hotel brand and thousands of independents. “This isn’t a subjective list based on a few …
HotelTechReport just awarded Monscierge’s Client Success team, a Level III Global Customer Support Certification. It’s a true testament to their skill and the drive to deliver exceptional service and support to customers worldwide. The Client Success team handles worldwide deployment and support of the Monscierge platform. Each day the team guides customers through onboarding and answers questions around content, strategy, and best practices. With our platform’s deployment across more than 40 countries and 26+ languages, we’ve developed an extensive set of best practices built for nearly any location worldwide. As Jordan Coleman, Client Success Manager at Monscierge says “We handle every client, whether big or small, as if they are the only thing left existing in the world. We will talk to them in their native dialect as needed, and prioritize their concerns above all others. happy clients = very happy guests.” Our latest certification showcases the tools for pre-emptive customer success and customers’ ability to find answers through our support center. When a question needs a person, our team is available by chat, email, or phone. There’s a reason Monscierge has more guest experience awards than any other hospitality software company, and we’re just getting started.