An overview of technology for hospitality.
What’s the value of an award? At Monscierge, we place great emphasis on them with our clients and our team. We see awards as the north star for our success. Recently, we won two awards for the Best Hospitality TV Solution for 2021 and Best Digital Signage Solution for 2021. Our awards were hard-fought against numerous competitors and a rapidly changing landscape. We moved beyond fashionable trends that dictate many companies’ product roadmap and instead focused on what drives our customer and their customers? What benefits do our customers get from our products? Amongst other qualities, the drive to establish value was a primary driver for properties in 2020. This past year was a rude awakening as most people and companies worldwide were forced to tighten their belts and re-examine what’s truly important. Ensuring products were seamless, and easy-to-use is just the tip of the iceberg. Monscierge focused on building apps like Experiences that enable the property owner to earn extra revenue or provide tracked requests that save time and workforce efforts. The single mission is creating value and ensuring hotels and rental hosts can save time and money. Monscierge will continue winning awards as long as our customers are …
One of the most common new questions guests ask is, “what’s your cleaning process?”. Dealing Tools like SMS communication enable instant communication to reach over 86% of the worlds’ population. Including dynamic links to digital guides and other contact saves time when conveying these details to guests. From the room, the TV echoes this information. It’s also a chance to highlight additional content like local recommendations, experiences the guest can purchase, and guest requests. Incoming guests may face quarantine, whether forced as a requirement of entry into the country or state or merely getting away from their town. For guests stuck in their room, interactions out are a valuable lifeline. Solutions like Apple TV for Hospitality provide access to streaming services, games, guest communication, and essential property guides. Requesting new towels or a mid-day snack is made fast and concise, reducing the frustration and questions on whether and, more importantly, when you’ll receive your items. Making a guest feel at home is what drives most properties. Staying in contact. Staying in touch and communicating with your guests during every stage of their journey should be paramount.
It’s easy to showcase your brand with Apple TV for Hospitality. You’ve worked hard building your property aesthetics and style. Your brand can extend to the TV with configurable imagery highlighting apps like your property information, requests, experiences, and even TV service. Our properties love the ability to extend their style guide and show their property’s character on the TV. The Apple TV’s top shelf and app icons are configurable and interactive. The application top shelf is the first thing a guest will see. As one customer put it, “it’s amazing to see our logo on-screen. It transforms the whole experience”. If you’re looking for a branded TV experience, Apple TV for Hospitality is your solution. As the #1 Hospitality TV Solution for 2021, it’s no surprise that hotels and vacation rentals worldwide are turning to Monscierge to provide our award-winning in-room solution.
Although the pandemic caused an initial plunge in vacation rental bookings, the industry has proven its resiliency. Pent-up travel urges and quarantine fatigue has led to a surge in bookings. Despite the pandemic, the vacation rental market still grew by 5.51% during 2020. It now has an estimated compound annual growth rate of over 7% through 2024. Along with space, amenities, and cleanliness as required service features, a personalized guest experience is one of the leading advantages of vacation rentals. Vacation rentals that can offer unique experiences are preferred, and guest personalization is essential for keeping high occupancy rates. So, how does a rental owner create fantastic, personalized experiences for a multitude of diverse guests with a range of preferences? While adhering to safe distancing and sanitation protocols? Guest Technology Technology remotely connects them with staff services and provides a curated experience platform to make selections independently. With control in their own hands, they essentially act as their concierge. Connected Keeping vacation rentals popular depends on maintaining clean, sanitized environments with socially distanced service interactions. The entire guest service process can be digitalized, from check-in to check-out and many services in between. Hosts can stay connected by using automated two-way …
We’re excited to announce that Monscierge has ranked #1 overall on Hotel Tech Report’s Global Best Hospitality TV Solution list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users. With over 1,760 software companies on Hotel Tech Report, Monscierge is honored to be recognized in the competitive Best Hospitality TV Solution category for 2021. “Our recognition from Hotel Tech Report showcases how Monscierge stands behind our products and empowers our customers and guests around the world,” said Marcus Robinson, CEO, Monscierge. Elena Cormio, VP, Customer Experience followed “We are grateful to all our Customers for their candid feedback, as it allows us to continuously improve on our product line and deliver successful solutions.” The lists are based on data from over 10,000 verified customer reviews during the HotelTechAwards period. These reviews were written and published between September 1, 2020, thru December 15, 2020, with participation from every major hotel brand and thousands of independents. “This isn’t a subjective list based on a few peoples’ opinions,” …