An overview of technology for hospitality.
Hotels are in the business of providing guests with comfortable accommodations and memorable experiences. However, with the rise of online booking and competition from vacation rental companies, hotels need to go above and beyond to ensure guest satisfaction. One way to do this is by offering on-site experiences that guests can’t find anywhere else. One way to improve guest satisfaction through on-site experiences is by offering unique dining options. Instead of just providing a basic restaurant, hotels can offer various dining experiences such as farm-to-table meals, cooking classes, or even a rooftop bar with a great view. This not only allows guests to have a one-of-a-kind dining experience but also allows them to create memories that they will remember long after they check out of the hotel. Another way to improve guest satisfaction is by providing unique recreational activities to the hotel. This can include a rooftop pool, a spa, or a gym. Providing guests with access to these types of amenities will not only make them feel more at home and give them more reasons to stay on the property and spend their money. A well-informed and helpful concierge can make guests’ stay much more enjoyable and help them …
Events can be big business. Whether your property hosts weddings, corporate events, or basic meetings, you undoubtedly take your event space seriously. But what if you could do more with your events? Monscierge offers multiple award-winning digital signage tools to help handle your events. Our platform enables hoteliers to create and manage events within the Monscierge Experience Engine web system or integrate with your existing event system. Each event includes full details like name, description, location, and media such as photos. Interactive Touchscreen Digital Signage Events can be made front and center allowing hotels to highlight meetings and events. Our interactive Lobby signage lets you showcase events alongside advertising, hotel information, and weather and flight information. Our signage platform runs on touchscreen devices that range from 32″, 42″, and up as high as 80″. Most typically choose the 42″ or 55″ screen size. Digital Readerboard Readerboard highlights meetings and rotates optional advertising. Many of our clients use it to display promotions for on-site amenities or nearby restaurants or other partnership establishments. It’s a perfect combination of insight and advertising. Event Signage Displayed outside of meeting spaces, Monscierge’s Event Signage displays room names and meeting information. Apple TV Events As standard …
Over the past five years, online food ordering and delivery growth have increased by over 20%. Whether guests are ordering food from popular vendors like UberEats, DoorDash, Deliveroo, or heading out, is food and beverage eating your lunch? We can help you fight back. Monscierge helps increase your F&B and keeps your guest’s money on-site. One of the critical points of our platform is to help provide that additional upsell and revenue point that you can offer. One of the challenges most hoteliers face is simply information dissemination. With guest communication available through Monscierge’s hotel guest texting platform, digital signage, or in-room hospitality TV, it’s easy to show guests what and how to get it. Whether it’s a unique offering like a kids pack, a whiskey tasting, or in-room dining, presenting these options has never been easier. What’s best is that the packages and other opportunities are unique to your property. Every package or item is special to your property and tailored to your specific brand. Our platform pays for itself within 12 months and adds thousands of dollars to your revenue. We can show you how to do it.
You know it better than most. You live and die by your star rating. The average traveler makes booking decisions based on as little as a 0.1 difference in scoring. Whether it’s your score on a travel booking site like Expedia or your hotel rating, how are you keeping up with changing star ratings? The tiny details matter. New requirements for technology and guest experience mean the difference in whole star ratings. And the 0.1 difference as mentioned above may mean the difference in a 4.6 versus a 4.7 rating. When 63% of travelers make a booking selection based on this slim margin, it will directly impact your revenue. When hotels present their technology to guests, it’s a true benefit. We’ve seen a 13% lift in hotels that specifically list their technology, like Monscierge’s Apple TV for Hospitality. Hotels that showcase this alongside their well-crafted properties are viewed as innovators who will provide travelers with a modern experience. Travel has returned. Business, pleasure, and now a growing contingent of those working remote dominate bookings. Monscierge helps you keep up with your star ratings and even increase them. Whether supplying hotel guest communication, lobby signage, or the best streaming and casting …
You keep your guests safe, but do you keep their data safe? Over the past five years, nearly every major hotel chain has compromised guest data. When guest data is compromised every three seconds, how do you keep your guests from being next? You clean your rooms but do you digitally sterilize them? Out of the box, we provide the means to digitally sterilize your rooms and remove guest logins or other personal data. We were inundated with stories from hoteliers about their early attempts to get into hotel streaming, only to get a call from a departed guest about someone using their Netflix account. Once they found Monscierge offered a solution that was easy to use and automated, hotel staff were delighted with the notion that all digital traces of the guest at guest checkout would also disappear. Guests can leave knowing their personal information is gone and won’t be shared by the next guest, and hotel staff can turn their time and attention to other more pressing tasks. Coupled with Apple’s hardware and operating system security, other devices don’t match. Apple TV has a higher upfront cost, but compared with hardware longevity, security, and management, pricing hardly becomes …