Everything technology-related for Monscierge.
Everyone is making resolutions to be healthier, save money, have more fun, and accomplish goals. This year, get your hospitality resolutions all in one place with a mobile app. Attain Goals – The first part of meeting a goal is to name it, and the best way to stay on target is to track your progress. Today’s hotel apps can help you set and track goals in real time as well as keep your managers and staff on the same page. Improve Service Standards – When you have fewer or shorter lines and more efficient operations, you are creating an environment that allows for better staff-to-guest interactions, innovative service opportunities, and an enhanced guest experience. Use your hotel’s app to identify slow points in the guest journey and improve or even eliminate them. Reach Guests Anywhere – Mobile applications give guests hotel information at their fingertips during any phase of their journey and from any location. You can provide concierge recommendations before they arrive, dining reservations while they’re lounging at the pool, and valet contact when they’re ready to explore. Eliminate Lines – This one bears a mention all on its own. Nobody likes to stand in line, and your …
Twas the night before Christmas and throughout the hotel, Things ran like clockwork for all guests could tell,. The kitchen was closing and breakfast was prepped, And all floors were silent as travelers slept. The manager nestled all snug in his bed, While holiday profits danced in his head. The night clerk completed the last guest request, With hopes that the stillness foreshadowed a rest. When up on the third floor arose such a clatter, She sprang from her seat to see what was the matter. Away to the phone she flew like a flash, Lines were all ringing and she heard a big crash. A sleepwalker, au naturale in the lobby, And the guest on the phone was borderline sobby. The toilet was clogged and the shower was leaking, And TripAdvisor lit up with people critiquing. A man strode in and requested a bed, At the “no vacancy” sign, his face turned quite red. “I’m a loyalty member, you should be ashamed! I’m best friends with the owner!” and called him by name. Now elevator! Now ice machine! Now thermostats and power! From Wi-Fi to TVs, and toilets to showers! From the top of the porch to the top …
The winter holiday season has begun, and hotels are getting into the spirit to provide memorable experience for guests during their travels. Following are just a few of the best-loved winter hotel amenities. If you’re in a snowy area and have access to horses or a nearby stable owner, nothing beats a sleigh ride to get in the spirit of the holidays. For many guests, this would be a truly unique and memorable experience. Check out Mount Washington Resorts at Bretton Woods for an example of how it’s done. Whether it’s a grand display designed by in-house pastry chefs the likes of Hyatt Regency Scottsdale or a hands-on activity for kids, gingerbread houses are a fun way to make guests feel at home during the holidays. Gingerbread men or even ornaments would be a fun project for little hands who don’t have the time or patience for an entire house. Hotels have been doing evening story time for kids for awhile. This is a great time of year to refresh your lending library or consider finding a professional storyteller. Winter needs a warm drink. Aside from the usual coffee, mulled wine and cider, a diverse tea selection goes a long …
Outstanding service industry employees seem to be born for it. They have an innate sense of empathy and something that requires only the smallest amount of training. However, leadership still plays a huge part in creating a culture of service. Service leaders have two major roles – training and example. Many brands known for fantastic service train their team members thoroughly, often to the point of standard phrasing when speaking to guests, such as “my pleasure” in response to a thank you. This isn’t necessary for optimal service reputation, but it does stand out. It’s important not to go overboard with this as it can sound too rehearsed, but some measure of guidance is helpful. For instance, rather than requiring a drawn-out standard greeting (“Welcome to Our Hotel, home of Something Awesome! My name is John, how can I be of service to you today?), practice various greetings with your employees until they find something that works with their personality that can be altered depending on the situation at hand. “It highlights the importance of strong leadership in service” Other service requirements include making eye contact, saying hello to guests they pass in the halls, staying in communication if things …
It may be known for its high turnover, but hospitality can be an appealing field for those who are fresh out of school, unsure which career to pursue, or re-entering the workforce. Job applicants new to a career often get frustrated finding work because many job listings require 5-10 years’ relevant experience. Sometimes you just can’t get around that, but if you have the drive and determination, you can find flexibility in the hospitality industry. And if you’re the one with the drive and determination, hospitality wants you. Because: You’re malleable. You’re not used to the way another team operates, so you pick up on our ways quickly. There’s no unlearning. Every hotel has methods to learn. I’d rather have a blank slate than have to retrain. You’re new to hospitality culture. And its a unique culture, even per property. Sometimes it’s nice to bring a little previous culture experience, but sometimes you just want a flexible puzzle piece to fill the space. Hospitality is an industry to grow with. Take your determination, shine that positive attitude, and then seek a hospitality position. This field has been growing at a higher rate than others, so there are lots of job …