Everything technology-related for Monscierge.
Over the past five years, online food ordering and delivery growth have increased by over 20%. Whether guests are ordering food from popular vendors like UberEats, DoorDash, Deliveroo, or heading out, is food and beverage eating your lunch? We can help you fight back. Monscierge helps increase your F&B and keeps your guest’s money on-site. One of the critical points of our platform is to help provide that additional upsell and revenue point that you can offer. One of the challenges most hoteliers face is simply information dissemination. With guest communication available through Monscierge’s hotel guest texting platform, digital signage, or in-room hospitality TV, it’s easy to show guests what and how to get it. Whether it’s a unique offering like a kids pack, a whiskey tasting, or in-room dining, presenting these options has never been easier. What’s best is that the packages and other opportunities are unique to your property. Every package or item is special to your property and tailored to your specific brand. Our platform pays for itself within 12 months and adds thousands of dollars to your revenue. We can show you how to do it.
You know it better than most. You live and die by your star rating. The average traveler makes booking decisions based on as little as a 0.1 difference in scoring. Whether it’s your score on a travel booking site like Expedia or your hotel rating, how are you keeping up with changing star ratings? The tiny details matter. New requirements for technology and guest experience mean the difference in whole star ratings. And the 0.1 difference as mentioned above may mean the difference in a 4.6 versus a 4.7 rating. When 63% of travelers make a booking selection based on this slim margin, it will directly impact your revenue. When hotels present their technology to guests, it’s a true benefit. We’ve seen a 13% lift in hotels that specifically list their technology, like Monscierge’s Apple TV for Hospitality. Hotels that showcase this alongside their well-crafted properties are viewed as innovators who will provide travelers with a modern experience. Travel has returned. Business, pleasure, and now a growing contingent of those working remote dominate bookings. Monscierge helps you keep up with your star ratings and even increase them. Whether supplying hotel guest communication, lobby signage, or the best streaming and casting …
You keep your guests safe, but do you keep their data safe? Over the past five years, nearly every major hotel chain has compromised guest data. When guest data is compromised every three seconds, how do you keep your guests from being next? You clean your rooms but do you digitally sterilize them? Out of the box, we provide the means to digitally sterilize your rooms and remove guest logins or other personal data. We were inundated with stories from hoteliers about their early attempts to get into hotel streaming, only to get a call from a departed guest about someone using their Netflix account. Once they found Monscierge offered a solution that was easy to use and automated, hotel staff were delighted with the notion that all digital traces of the guest at guest checkout would also disappear. Guests can leave knowing their personal information is gone and won’t be shared by the next guest, and hotel staff can turn their time and attention to other more pressing tasks. Coupled with Apple’s hardware and operating system security, other devices don’t match. Apple TV has a higher upfront cost, but compared with hardware longevity, security, and management, pricing hardly becomes …
Your team is run ragged. What if you could drive staff efficiency? Our platform offers easy training, automation and helps your team focus on revenue-generating activities instead of running around on tasks that don’t. Service requests like more towels, an extra pillow, or a toothbrush are valuable but do little to drive additional revenue. Once you factor in shifted priorities, employee labor cost, and supplies, that extra pillow has cost your business money. Offerings like Enhance Your Stay open the door to promoting unique experiences. A plate of cookies and milk, a private cocktail-making class, and a wine tasting are just a few examples of the experiences hotels using Monscierge’s Apple TV for Hospitality have available. One boutique hotel in South Carolina offers seasonal packages like a private in-room Christmas tree, elf on the shelf games for kids, and brats and fire packages with beer and bratwurst grilling in an outdoor fire pit. These types of enhancements help contribute to the bottom line of your business. Just two purchases per week can add thousands of extra dollars per year. If your team is run ragged, why not help them? Our system typically takes less than 15 minutes to learn, and …
Guests don’t know your story. They experience a tiny fraction of the hard work you and your team have spent building your property. On average, a traveler is onsite for up to 8-10 hours of their day. You have a captive audience and an opportunity to capture valuable time and revenue. Monscierge helps tell the story of your brand. Our platform drives the moments that your guests remember. Whether it’s a charming brunch spot recommended by the hotel or enjoying a private cocktail class, the type of experiences presented within the Monscierge platform help tell your brands’ story. Every brand is different; the image you present is unique. What’s special about the Monscierge platform is we set the stage and provide a canvas for you to show your brand as you see fit. We’d invite you to download our exclusive Telling Your Story guide. It’s a quick read that shows how Monscierge drives the moment’s guests to remember as we help you tell a story that creates revenue and guest satisfaction.