An overview of hotel information from Monscierge.
Welcome to the first part of our Digital Nomad series that explores the direction, focus, and drive behind these travelers. Digital nomads blend business and travel. They’re sometimes called half-tourists, but whatever you call them. They’re here to stay. Travel restrictions due to Covid has only further accelerated this growing set of travelers. 2020 has been rough. One side effect has been the decline of the traditional office. Whether due to Covid-based travel restrictions or merely a desire to get away, it’s created a sharp increase in new nomadic workers looking for a change in scenery. While the term ‘digital nomad’ may evoke a 20 something image, but the median age is 38, with many not roaming until their 30’s or 40’s. The rise of video conferencing, cloud storage, and faster Internet has ushered new opportunities for those seeking a different type of work-life balance. Digital nomads aren’t new, but as companies rethink their remote working strategies and employees find themselves working outside of a traditional office, there’s been a sudden influx of modern nomads seeking travel opportunities. Whether you’re operating a hotel, co-working space, or vacation rental, you’re a prime candidate for these nomads as they seek a better …
HotelTechReport just awarded Monscierge’s Client Success team, a Level III Global Customer Support Certification. It’s a true testament to their skill and the drive to deliver exceptional service and support to customers worldwide. The Client Success team handles worldwide deployment and support of the Monscierge platform. Each day the team guides customers through onboarding and answers questions around content, strategy, and best practices. With our platform’s deployment across more than 40 countries and 26+ languages, we’ve developed an extensive set of best practices built for nearly any location worldwide. As Jordan Coleman, Client Success Manager at Monscierge says “We handle every client, whether big or small, as if they are the only thing left existing in the world. We will talk to them in their native dialect as needed, and prioritize their concerns above all others. happy clients = very happy guests.” Our latest certification showcases the tools for pre-emptive customer success and customers’ ability to find answers through our support center. When a question needs a person, our team is available by chat, email, or phone. There’s a reason Monscierge has more guest experience awards than any other hospitality software company, and we’re just getting started.
Today is Tuesday, July 21, 2020, and Bill Marriott’s 12th rule of success “view every problem as an opportunity to grow” stands out to us at Monscierge like a flashing hot pink billboard in the Las Vegas skyline. We are a software company that builds communication solutions for the hospitality industry; we help our clients adapt to industry changes and continuously improve communication lines with guests. According to industry researchers, the North American Boutique, luxury, and national hotelier industry forecasted an overall revenue growth between 30% and 40% by 2023. Today hoteliers are struggling to open their doors and get consistent 30% occupancy rates. The drop-off in the global economy has hoteliers desperately looking for solutions to decrease no-shows and increase brand loyalty during the pandemic. The hotel industry is in the Darwin Period. Hotels of any size that adapt will survive, and many will not. Our SMS Messaging and the Digital Directory features prove to be valuable communication tools during the COVID-19 pandemic adaptation period. The solutions are a lightweight, low barrier of entry and require no hardware investment. In a matter of days, hoteliers can be up and running with our 2-way communication engine, Connect SMS, and using our Digital …
What exactly is a hospitality TV? At the basic level, a hospitality TV refers to the television found in a guest room or other areas on a property. A hospitality TV is different from a consumer-grade TV that you might purchase from Best Buy, Fry’s, or other electronics store. Typically, hospitality TV will include additional settings configured by the property management to limit guest interaction with standard options like maximum volume, default brightness, and so on. These settings ensure when a guest turns on the TV, they won’t fall victim to the prior guest having turned up the volume all the way. A hospitality TV is also more cost-effective due to properties purchasing multiple units at once. Many hospitality grade-TVs also are built to be cleaned easily or include anti-microbial properties. Coupled with Apple TV for Hospitality, easy configuration gets taken to the next level. When a guest logs into a streaming service like Netflix or Disney+, their credentials get erased at check-out. The same applies to any downloaded apps or games. Apple TV for Hospitality provides further consistency to the television experience by ensuring a standard high-quality user interface and branding. What about TVs that include smart TV functionality …
Whether you’re a traveler or a member of the hotel, health and hygiene are probably on your mind. It’s now top of mind for 80% of consumers when considering travel. There’s little doubt there’s an appetite for a return to traveling. First weekend reopenings at many resorts have seen record bookings. But many properties have been slow to re-open or encountered a very different scenario with prospective guests. You’ve undoubtedly encountered a wide range of opinions about the global health crisis. But the fact of the matter is regardless of your belief; it’s created a psychological impact on hospitality. During a recent survey, guests are concerned about amenities like on-site gyms, buffets, and have a higher interest around cleaning protocols. Monscierge started from a need discovered during a business trip. We’re travelers ourselves and provide products that we love to use. Cleaning checklists, contactless check-in, easy-to-clean hygienic remote controls, controlling the TV using your mobile phone, and replacing in-room printed collateral with a digital version are just a few of the tools that Monscierge provides as properties around the world re-open. During a recent call, a long-term client remarked that “Monscierge has been providing software since the beginning that supports …