The way clients order and pay for Software-as-a-Service (SaaS) solutions continues to evolve. While many SaaS offerings are available on a month-to-month basis, many solutions involve hardware and are multi-year contracts. This practice, which is common in the industry, can often present a financial challenge for upfront cash or a payment — particularly for companies recently hit hard by Covid-19. … Read More
Communication is vital for guests. If you’re not communicating, you’re missing the boat on capturing greater guest satisfaction, bookings, and loyalty.
Vacation time is upon us as 2018 comes to a close. On the occasion of the last post before the break, I wanted to speak one more time about the importance of face to face communication even with the continuous advance of technology. Some brands are hesitant to bring technology into guest communication, fearing it will corrode the very essence … Read More
Over the last nine years, we have worked to connect hotels and guests using various means of technology. When I first started this job seven years ago, we were building software for lobby screens and just starting to branch into mobile apps. I remember conversations with the marketing team that felt like delving into the future while we tried to … Read More
We’ve talked often about hotels using technology to enhance the guest experience through personalization. I wanted to highlight a few restaurant apps who are using their apps to delight guests with custom offers, drive sales with tailored menu items, and remove pain points with increased efficiency and precision. Can you talk about restaurant apps without mentioning Dominos? The pizza chain … Read More